Privacy policy
Last updated: February 16, 2026
Dove Release Toronto operates this store and website, including all related information, content, features, tools, and services in order to provide you with our ceremonial dove release services and related offerings (the “Services”). Dove Release Toronto is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or booking, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified.
Depending on how you interact with us, we may collect or process:
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Contact details, including your name, address, billing address, event location, phone number, and email address.
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Financial information, including payment card information, transaction details, and payment confirmations (processed securely through our payment providers).
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Account information, including usernames, passwords, and preferences (if applicable).
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Transaction information, including bookings, service selections, and past transactions.
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Communications, including information you provide when contacting us.
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Device information, including IP address, browser type, and network information.
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Usage information, including how and when you interact with our website.
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Visual and audio information, including photographs and video recordings captured during events in accordance with our Terms of Service.
Personal Information Sources
We may collect personal information:
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Directly from you when you contact us, book services, or use our website;
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Automatically through cookies and similar technologies when you use our website;
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From service providers who assist us in operating our business;
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From partners or third parties where permitted by law.
How We Use Your Personal Information
We collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
We may use your personal information to:
Provide and Manage Our Services
Process bookings, payments, and transactions; coordinate event logistics; maintain records; and deliver our services.
Improve and Personalize Services
Enhance user experience, maintain our website, and improve our offerings.
Marketing and Communications
Send promotional communications where permitted by law. You may opt out at any time by contacting us or using the unsubscribe option in emails.
Security and Fraud Prevention
Protect our business, website, and clients from fraud, misuse, or unlawful activity.
Legal Compliance
Comply with applicable laws, enforce our Terms of Service, and respond to lawful requests.
How We Disclose Personal Information
We may disclose personal information:
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To Shopify and service providers who assist with payment processing, hosting, analytics, shipping coordination, and customer support;
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To marketing partners where permitted by law;
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Where required by law or legal process;
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In connection with a business transaction such as a merger or restructuring.
We do not sell your personal information.
You may exercise your privacy rights, including the right to opt out of certain uses of your personal information, by contacting us at order@dovereleasestoronto.com.
Relationship with Shopify
Our Services are hosted by Shopify. Shopify may process personal information as necessary to provide and improve its services. For more information about how Shopify processes personal information, please visit:
https://privacy.shopify.com/en
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us. As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.
Security and Retention
No method of transmission over the internet is completely secure. While we implement reasonable safeguards, we cannot guarantee absolute security.
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights to:
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Access your personal information
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Correct inaccurate information
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Request deletion
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Withdraw consent
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Object to certain processing
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Request data portability (where applicable)
To exercise any of your rights, please contact us at:
We may need to verify your identity before processing your request.
Complaints
If you have concerns about how we handle your personal information, please contact us directly at:
You may also have the right to file a complaint with your local data protection authority.
International Transfers
Your personal information may be processed outside your country of residence. Where required, we rely on legally recognized transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have any questions about this Privacy Policy or our privacy practices, please contact:
Dove Release Toronto
Email: order@dovereleasestoronto.com
For the purposes of applicable data protection laws, Dove Release Toronto is the data controller of your personal information.